Frequently Asked Questions
Common Questions, Answered
Whether you're booking your first appointment or just want to know what to expect, we've answered the questions we hear most often below. If you can't find what you're looking for, get in touch and we're happy to help.
Getting started
Physiotherapists are primary healthcare practitioners meaning you can book yourself in privately without a referral. To claim the costs under Medicare, Workcover or insurers other than Private health insurance a referral from your GP will be required
Prior to your appointment, please send any relevant documentation including referrals, workcover medical certificates / claim numbers, case managers details or imaging reports/scans, via email to our admin desk.
Clinicians diagnose a condition following a thorough verbal and physical assessment, and provide a treatment plan, often including advice/education, hands-on techniques and exercise programming
Wear something comfortable and easy to remove for the physiotherapist to see and touch the skin of the affected region e.g. shorts for a knee injury. Often a buttoned shirt is easier to put on/remove than a tee shirt for shoulder injuries.
Appointments & Bookings
Initial assessments take approximately 40-45min . Reviews of single region conditions approximately 25-30min. Complex conditions and/or multiple-region conditions require 45-60min for follow-ups.
This will depend on multiple factors including how long you have been dealing with the condition, the severity of the condition and what level you need to return to. Our physiotherapist will explain the options and plan with you in the initial session
If you have an acute/recent injury or need advice on injury management, booking an early appointment may be beneficial. Our physiotherapists can guide recovery in the early/acute stage of injury to reduce the risk of re-aggravation of injury or delayed recovery.
If you have been dealing with a longer-term injury, our physiotherapists can assess the barriers and limitations of your condition/s to work towards your physical goals.
We ask for 24 hours’ notice to avoid a late cancellation fee, this ensures that people in need aren’t turned away unnecessarily.
Exercise Physiology
Not yet, however we are more than happy to work with your preferred EP, or to recommend a local EP that would suit your needs.
Visiting the Clinic
On-site visitor parking is available on ground floor and level 1 of the Kon-Tiki Building.
Kon-Tiki Building Tower 1, Level 2, Inside MD Cosmetics and Skin Clinic.
